FAQ

FAQs – Lucy Rose Scrunchies

  1. What makes Lucy Rose scrunchies unique?
    Our scrunchies combine elegance and comfort. Made with premium materials, they are designed to be gentle on your hair while adding a stylish touch to any outfit.

  2. Are Lucy Rose scrunchies suitable for all hair types?
    Yes! Our scrunchies are perfect for all hair types, whether your hair is thick, thin, curly, or straight, ensuring a secure yet gentle hold.

  3. Can Lucy Rose scrunchies be worn for both casual and formal occasions?
    Absolutely. Our scrunchies offer a chic, versatile look that works for casual everyday wear or to complement formal attire.

  4. What materials are the scrunchies made from?
    Our scrunchies are crafted with high-quality fabrics, including blends of silk, velvet, and cotton, offering durability, softness, and a luxurious feel.

  5. How do I care for my scrunchie?
    To maintain its quality, hand wash your scrunchie in cold water and let it air dry. Avoid using bleach or harsh detergents to preserve the fabric's softness.

  6. Do you offer different sizes or styles of scrunchies?
    Yes, we offer various sizes and designs, from classic solids to patterned options, allowing you to choose the perfect style for any occasion.

  7. Can I style my hair in different ways using a Lucy Rose scrunchie?
    Yes! Whether you're going for a high ponytail, a messy bun, or a half-up, half-down look, our scrunchies will securely hold your hairstyle in place while adding a fashionable flair.

  8. Do you ship internationally?
    Yes, we offer international shipping. Please refer to our shipping page for detailed information on delivery times and costs.

  9. What is your return policy for scrunchies?
    We accept returns within 30 days of purchase, provided the scrunchie is in its original condition. For further details, visit our Returns page.

  10. Can I gift-wrap my scrunchie order?
    Yes, gift-wrapping is available at checkout, making Lucy Rose scrunchies a wonderful gift for any occasion.

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DELIVERY AND RETURNS

If you are not 100% satisfied with your order, we offer a 30-day money-back guarantee. To get your refund, please contact our support team via the Contact Us page.

We mainly use RoyalMail for our deliveries, and we have free shipping. You can expect to receive your parcel within 5 to 7 days (if not pre-ordered). When we dispatch your order, you will receive a confirmation email with a tracking number.

Don't worry if the system says the tracking number doesn't work, as it usually takes up to 24 hours for their system to register a new delivery.If you haven't received your order within 10 days, please contact us, so we can contact Royal Mail.

PAYMENT AND CONTACT

You can contact us at contact@pridola.co.uk, we do our best to answer your message within 24 hours.